Willow Tree Training & Professional Development
Refund Policy
Effective Date: August 8, 2023
Thank you for choosing Willow Tree Training and Professional Development for your self-development, training, and coaching needs. We are committed to providing you with high-quality services to help you grow personally and professionally. In the event that you are not fully satisfied with your online course purchase, we offer a 30-day money-back guarantee, as outlined below.
Refund Eligibility:
Courses and Training Programs: If you have enrolled in an online self-development course, leadership development training, or any other training program offered on our website, you are eligible for a refund within 30 days of your purchase date.
Personality Type Information: If you have purchased personality type information products from our website, you are also eligible for a refund within 30 days of your purchase date.
Life Coaching Services: If you have engaged in life coaching services with one of our certified coaches, you are eligible for a refund within 30 days of the initial coaching session.
Refund Process:
To initiate a refund, please contact our customer support team at information@willowtreetraining.com within 30 days of your purchase. Provide your full name, contact information, and details of the purchase for which you are requesting a refund.
Our customer support team will review your request and may ask for additional information to better understand the reason for your dissatisfaction. This step helps us improve our services based on your feedback.
Once your refund request is approved, you will receive a confirmation email, and the refund will be processed using the original payment method within 7-10 business days.
Refund Conditions:
Refunds are only applicable to purchases of online training courses, content, and coaching purchased directly through the Willow Tree Training and Professional Development website. In-person workshops, assessments, trainings, coaching, and consulting that have already taken place are not eligible for refunds. If you have made a purchase through a third-party platform, please refer to their refund policy.
Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at information@willowtreetraining.com. We are here to assist you and ensure that your experience with our services meets your expectations.
At Willow Tree Training and Professional Development, your satisfaction is our priority. We appreciate your trust in us and look forward to helping you achieve your personal and professional goals.